배송 안내 : Shipping We usually aim to dispatch packages within 6 business days after your order. Local shipping may takes 2-3 business days. International post time is targeted at 10-20 days.
Shipping Costs Korea - 3,500 won/ CJ logistics International - EMS standard $30 International - EMS Mid & Heavy weight $45 *International order shipping costs may vary depends on the weight
*Customers are responsible for all applicable duties and import taxes. These are not included in the coast of shipping. Customs, duties and taxes vary widely from country to county. Please check with your local customs agency for details on estimated costs.
Returns & Exchange - Goods must be returned in an unused, unwashed condition with original tags included. - Goods return and exchange must be registered by email first before actual return. - All sale orders cannot be returned. - White color wear, linen, knit wear, swim wear or any accessories ( tights, hair clips, eye wear etc.) cannot be returned.
* Further detailed procedure on return & exhange please email us : petitlouie.official@gmail.com
EXCHANGE INFO1. Address for returns and exchanges: Petitlouie (VAT: 201-39-61522) Tel: 82-10-2821-9987 #103, 52 Sangdaedongro, Yousunggu, 34199, Daejeon, South Korea 2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -You posted a return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or email us petitlouie.official@gmail.com -The order is delayed for more than 10 days since payment and you have not received any notification regarding the delay -The ordered item is out of stock.
2) We accept return(s) if:
-You receive a product different from your order; or -You receive a defective product.
**Return Instructions
(1) Post a return request via email petitlouie.official@gmail.com within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service will be in contact to assist you by email and send you the confirmation on the return
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-You are returning the items just because you changed your mind (on size, color, etc.) -You are returning any white linen, knit, swimwear -You are returning shoes, bags, or any other accessories -The products are damaged due to your mishandling -Your return request is not approved by us
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by email (petitlouie.official@gmail.com) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
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